Privacy Policy

ecomcraft Ltd ("ecomcraft", "we", "us") is a company registered in England & Wales. We operate ecomcraft.co.uk and are the data controller for the personal data described in this policy.

If you have any questions about this policy or how we handle your data, you can reach us at info@ecomcraft.co.uk.

The only personal data we collect through this website is what you choose to send via our contact form. That includes:

• Your name
• Your email address
• Your company name (optional)
• The service you're enquiring about
• The message you write
• How you heard about us (optional)

We do not run advertising trackers, third-party analytics, or behavioural cookies on this site.

We process this data on the basis of legitimate interest — namely, responding to your enquiry and following up about a potential engagement. If you don't want us to contact you, simply don't submit the form.

We use the information you send only to:

• Reply to your enquiry
• Discuss a potential project, scope, or quote
• Maintain a record of past conversations for reference

We will not add you to marketing lists, sell your details, or use them for any purpose you didn't expect.

We use a small number of trusted service providers to operate the site. The relevant one for this policy is:

• Resend — delivers the email notification of your enquiry to us, and the confirmation email back to you. Resend acts as our data processor.

We do not share your data with any other third parties unless legally required to do so.

We retain enquiry records for as long as is reasonable to maintain the business relationship — typically up to 24 months from your last contact with us. If you ask us to delete your data, we will do so unless we're legally required to retain it.

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to erase your data
• Restrict or object to our processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time (where consent is the lawful basis)

To exercise any of these rights, email us at info@ecomcraft.co.uk. We will respond within one month.

We use only essential cookies required for the site to function (for example, security and session cookies set by our hosting platform). We do not set tracking, advertising, or analytics cookies, and you don't need to consent to any optional cookies on this site.

If you believe we've mishandled your personal data, please contact us first so we can put it right. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's supervisory authority — at ico.org.uk.

We may update this policy from time to time. The "Last updated" date at the top of the page will reflect the most recent revision. Material changes will be flagged on the site.